REFUND POLICY

REFUND ELIGIBILITY

At Picsium, we prioritise providing exceptional service to our clients. However, refunds are typically not feasible due to the nature of our services. We do recognize certain circumstances where refunds may be applicable, as outlined below:

OVERPAYMENT

If you’ve inadvertently paid more than the specified amount on your invoice for our services, you may be eligible for a refund of the excess amount.

TECHNICAL FAILURE

If a technical malfunction results in duplicate payments for the same service, a refund for the duplicate payment may be issued.

REFUND REQUEST PROCESS

To request a refund under the circumstances above, clients must follow these steps:

  • Contact Picsium at info@picsium.io to initiate the refund process.
  • Provide documentary evidence of the payment mistake, such as invoices or statements.
  • We await the review and processing of the refund request by the Picsium team.

REFUND PROCESSING

Refunds will be processed within 10 business days upon receipt of the refund request and supporting documentation.

Refunds for technical failures will be issued using the same payment method as the original transaction.

CONDITIONS AND LIMITATIONS

Refunds will only be considered in the specified circumstances outlined above. Requests for refunds must be accompanied by verifiable proof of the payment error. The payment method used for the original transaction cannot be changed for a refund.

POLICY UPDATES

Picsium reserves the right to modify or update this Refund Policy as needed. Any changes will be communicated to clients through our website or via email.

CONTACT US 

If you have any questions or concerns regarding refunds or need assistance initiating a refund request, please get in touch with us via: 

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